Terms and Conditions

Last Updated: March 27, 2026  |  Effective Date: March 27, 2026

1. Introduction and Acceptance of Terms

Welcome to Interfloras (hereinafter referred to as "we," "us," "our," or "the Company"). These Terms and Conditions (hereinafter referred to as "Terms," "Agreement," or "T&Cs") constitute a legally binding agreement between you (hereinafter referred to as "User," "Customer," "you," or "your") and Interfloras, governing your access to and use of our website located at interfloras-ie.com and all associated services, content, functionality, and features offered by us.

By visiting our website, registering an account, placing an order, subscribing to any service, or otherwise engaging with any part of our digital or physical offerings, you confirm your unconditional acceptance of these Terms and Conditions. This acceptance forms a binding legal contract between you and Interfloras under the laws of Ireland.

These Terms and Conditions are governed by and construed in accordance with the laws of Ireland, including but not limited to:

• The Consumer Rights Act 2022 (Ireland)
• The Sale of Goods Act 1980 (Ireland)
• The European Communities (Consumer Information, Cancellation and Other Rights) Regulations 2013
• The Electronic Commerce Act 2000 (Ireland)
• The General Data Protection Regulation (EU) 2016/679 (GDPR)
• The Data Protection Acts 1988–2018 (Ireland)
• The Competition and Consumer Protection Act 2014 (Ireland)

If you are using our services on behalf of a business, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" shall apply to that entity.

2. About Interfloras

Interfloras operates as a general business providing products and services through its website at interfloras-ie.com. Our company is based in Ireland and is fully committed to operating in compliance with all applicable Irish and European Union laws and regulations.

Our contact details are as follows:

3. Description of Services

Interfloras offers a range of products and services through its website, which may include but are not limited to the following:

• Online retail and e-commerce of goods and/or services
• Information resources, guides, and content accessible via the website
• Customer account management and personalised user features
• Order placement, processing, and fulfilment services
• Customer support and after-sales service
• Subscription-based services or recurring offerings where applicable
• Any additional services, features, or products announced from time to time

The Company reserves the right to modify, suspend, discontinue, or alter any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services, except where such discontinuation or modification results in a breach of your statutory rights under Irish law.

Access to certain services or areas of our website may require registration, account creation, or the completion of a purchase. By using these services, you agree to provide accurate and complete information as required.

4. Eligibility and User Accounts

4.1 Eligibility

To use our website and services, you must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater. By using our services, you represent and warrant that you meet this eligibility requirement. We reserve the right to terminate accounts or refuse service to anyone who does not meet our eligibility criteria.

4.2 Account Registration

Where account registration is required or offered, you agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information to keep it accurate and current
• Maintain the security and confidentiality of your account credentials, including your password
• Accept responsibility for all activities that occur under your account
• Notify us immediately at [email protected] if you suspect any unauthorised access to or use of your account

4.3 Account Termination by User

You may close your account at any time by contacting us at [email protected]. Account closure does not affect any outstanding obligations you may have to us, including payment for orders already placed and fulfilled.

5. User Obligations and Prohibited Activities

5.1 General Obligations

As a user of our website and services, you agree to:

• Use our website and services only for lawful purposes and in a manner consistent with all applicable Irish and EU laws and regulations
• Provide truthful, accurate, and non-misleading information at all times
• Respect the intellectual property rights of Interfloras and any third parties
• Comply with all instructions, guidelines, and policies published on our website
• Cooperate with us in good faith in all matters relating to our services

5.2 Prohibited Activities

You expressly agree that you will NOT engage in any of the following activities:

• Illegal Conduct: Using our website or services for any purpose that is unlawful, fraudulent, or harmful, or in connection with any unlawful, fraudulent, or harmful purpose or activity
• Impersonation: Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with any person or entity
• Data Mining and Scraping: Using any automated tools, bots, scrapers, crawlers, or similar technologies to extract data from our website without our express written consent
• Malicious Software: Uploading, transmitting, or distributing any viruses, malware, ransomware, trojans, worms, or any other malicious code or software
• Interference: Interfering with or disrupting the integrity, performance, or security of our website, servers, or networks
• Unauthorised Access: Attempting to gain unauthorised access to any portion of our website, other accounts, computer systems, or networks connected to our website
• Intellectual Property Infringement: Reproducing, distributing, modifying, or creating derivative works from any content on our website without prior written permission
• Harassment: Harassing, threatening, intimidating, or abusing any person in connection with the use of our services
• Spam: Sending unsolicited communications, advertising, or promotional material through our platform or in connection with our services
• False Reviews: Posting false, misleading, or defamatory reviews, comments, or feedback about our services or third parties
• Misuse of Payment: Using fraudulent payment methods, engaging in charge-backs without legitimate basis, or attempting to defraud us through payment mechanisms
• Circumvention: Attempting to circumvent any security measures, technical restrictions, or access controls implemented on our website

We reserve the right to investigate any suspected breach of these obligations and to take appropriate legal action, including but not limited to suspension or termination of your account, reporting to law enforcement authorities, and seeking damages.

6. Intellectual Property Rights

6.1 Ownership

All content, materials, and features available on our website at interfloras-ie.com, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, digital downloads, data compilations, software, source code, design elements, and the overall look and feel of the website, are the exclusive property of Interfloras or its licensors and are protected by Irish and international intellectual property laws, including copyright, trademark, and design right legislation.

6.2 Limited Licence to Users

Subject to your compliance with these Terms and Conditions, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our website and its content solely for your personal, non-commercial purposes. This licence does not include the right to:

• Resell or commercially exploit any content or materials from our website
• Download or copy content for the benefit of any third party
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of our website
• Remove any copyright, trademark, or other proprietary notices from our materials

6.3 Trademarks

The name "Interfloras," our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Interfloras. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this website are the trademarks of their respective owners.

6.4 User-Generated Content

If you submit, post, or otherwise provide any content to our website (including reviews, comments, feedback, or other materials), you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with our business operations. You represent and warrant that you own or control all rights to such content and that its use by us will not infringe the rights of any third party.

7. Payment Terms

7.1 Pricing

All prices displayed on our website are in Euro (€) and include Value Added Tax (VAT) at the applicable Irish rate unless otherwise stated. We reserve the right to change our prices at any time without prior notice, provided that any price change will not affect orders that have already been confirmed and accepted by us.

7.2 Payment Methods

We accept payment through the methods specified on our website at the time of purchase. All payment transactions are processed securely using industry-standard encryption technology. We do not store your full payment card details on our servers.

7.3 Order Confirmation

An order placed through our website constitutes an offer to purchase our products or services. A binding contract between you and Interfloras is only formed when we send you an official order confirmation. We reserve the right to refuse or cancel any order at our discretion, including where pricing errors have occurred.

7.4 Consumer Right to Cancel

In accordance with the European Communities (Consumer Information, Cancellation and Other Rights) Regulations 2013 and the Consumer Rights Act 2022, you have the right to cancel a distance contract within 14 calendar days from the date of delivery of goods (the "cooling-off period"), without giving any reason, subject to the exceptions set out in applicable legislation. Certain products and services may be exempt from this right, including perishable goods, personalised products, and digital content that has been made available to you with your express consent.

To exercise your right to cancel, you must notify us by a clear statement (e.g., a letter sent by post or by email to [email protected]) of your decision to cancel. Refunds for cancelled orders will be processed within 14 days of receiving your cancellation notice, using the same payment method as your original transaction.

7.5 Late Payments

Where payment is not received in full on the due date, we reserve the right to charge statutory interest on the overdue amount in accordance with the European Communities (Late Payment in Commercial Transactions) Regulations 2012, where applicable.

8. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, to the fullest extent permitted by applicable Irish law. We expressly disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the website will be uninterrupted, error-free, secure, or free from viruses or harmful components
• Warranties as to the accuracy, reliability, completeness, or timeliness of any content or information on our website
• Warranties relating to the results that may be obtained from the use of our services

Nothing in these Terms and Conditions shall exclude or limit your statutory rights as a consumer under Irish law, including the Consumer Rights Act 2022 and the Sale of Goods Act 1980, which cannot be excluded or limited by contract.

9. Limitation of Liability

To the fullest extent permitted by the laws of Ireland, Interfloras, its directors, officers, employees, agents, partners, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profit, revenue, data, business, or goodwill
• Damage to your computer systems, devices, or software arising from your use of our website
• Any losses arising from your reliance on information provided on our website
• Any losses arising from events outside our reasonable control (force majeure), including but not limited to acts of God, war, strikes, pandemics, or government actions
• Any losses arising from the acts or omissions of third-party service providers

Where liability cannot be excluded under Irish law, our total aggregate liability to you in connection with these Terms and Conditions and the use of our services shall not exceed the greater of:

1. The total amount paid by you to us in the 12 months preceding the event giving rise to the claim; or
2. €100 (one hundred Euro)

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any breach of terms implied by statute that cannot be excluded by law
• Any other liability that cannot be excluded or limited under applicable Irish law

10. Indemnification

You agree to defend, indemnify, and hold harmless Interfloras and its officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms and Conditions
• Your use or misuse of our website or services
• Your violation of any applicable law, regulation, or third-party rights
• Any content you submit, post, or transmit through our website
• Any negligent or wrongful act or omission by you in connection with the use of our services

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defence of such claim.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Interfloras. We provide these links for your convenience only and do not endorse, control, or assume responsibility for the content, privacy policies, practices, or terms of service of any third-party websites or services.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage, loss, or harm caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services. We strongly encourage you to read the terms and privacy policies of any third-party websites or services that you visit.

12. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Our Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Acts 1988–2018 (Ireland).

By using our website and services, you consent to the processing of your personal data as described in our Privacy Policy. Our Privacy Policy is available at interfloras-ie.com.

As a data subject under Irish and EU law, you have the right to access, rectify, erase, restrict processing of, and port your personal data, as well as the right to object to processing. For any data protection enquiries, please contact us at [email protected].

13. Governing Law and Jurisdiction

These Terms and Conditions and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Ireland.

Subject to the dispute resolution provisions set out in Section 14 below, you irrevocably agree that the courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

If you are a consumer resident in another EU member state, you may also benefit from the mandatory consumer protection provisions of your country of residence and have the right to bring proceedings in the courts of that country.

14. Dispute Resolution

14.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions or the use of our services, we encourage you to first contact us directly at [email protected] to attempt to resolve the matter informally. We will make every reasonable effort to address and resolve your complaint within 30 days of receiving it.

14.2 Alternative Dispute Resolution

If we are unable to resolve the dispute informally, you may have the option to pursue alternative dispute resolution (ADR) before initiating legal proceedings. As an Irish consumer, you may contact the following bodies for assistance:

• Competition and Consumer Protection Commission (CCPC): www.ccpc.ie
• European Consumer Centre Ireland (ECC Ireland): For cross-border disputes within the EU
• EU Online Dispute Resolution Platform: ec.europa.eu/consumers/odr
• Financial Services and Pensions Ombudsman (FSPO): For financial services-related disputes

14.3 Legal Proceedings

If alternative dispute resolution is not successful or not applicable, either party may bring proceedings before the competent courts of Ireland. Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief where necessary.

15. Term and Termination

15.1 Duration

These Terms and Conditions shall remain in full force and effect for as long as you continue to use our website or services, or until terminated in accordance with the provisions herein.

15.2 Termination by Us

We reserve the right to suspend, restrict, or terminate your access to our website and services, with or without notice, in the following circumstances:

• You have breached any provision of these Terms and Conditions
• You have engaged in fraudulent, illegal, or harmful conduct
• We are required to do so by law or regulation
• We decide to discontinue our services, in whole or in part
• Your account has been inactive for an extended period

15.3 Effect of Termination

Upon termination of your access to our services for any reason:

• The licence granted to you under Section 6.2 shall immediately cease
• You must cease all use of our website and services
• Any outstanding obligations or liabilities incurred prior to termination shall survive and remain enforceable
• Provisions of these Terms that by their nature should survive termination shall continue to apply, including but not limited to Sections 6, 8, 9, 10, 13, and 14

16. Changes to These Terms and Conditions

We reserve the right to amend, modify, or update these Terms and Conditions at any time in our sole discretion to reflect changes in our business practices, applicable law, or regulatory requirements. When we make changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page
• Publish the revised Terms on our website at interfloras-ie.com
• Where required by applicable law, provide you with reasonable advance notice of material changes by email or by a prominent notice on our website

Your continued use of our website or services after the effective date of any revised Terms constitutes your acceptance of the updated Terms and Conditions. If you do not agree with the revised Terms, you must stop using our website and services and, where applicable, close your account.

We encourage you to periodically review these Terms to stay informed of any updates. The most current version of our Terms will always be available on our website.

17. Severability

If any provision of these Terms and Conditions is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

In the event that any invalid, unenforceable, or illegal provision would be valid, enforceable, or legal if some part of it were deleted or modified, the parties agree that the provision shall apply with the minimum modification necessary to make it legal, valid, and enforceable.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other policies, guidelines, or notices published on our website, constitute the entire agreement between you and Interfloras with respect to your use of our website and services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, with respect to the subject matter hereof.

No waiver by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of ours to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Force Majeure

We shall not be liable for any delay or failure in the performance of our obligations under these Terms and Conditions to the extent that such delay or failure is caused by events beyond our reasonable control, including but not limited to:

• Acts of God, including floods, fires, earthquakes, or storms
• Pandemics, epidemics, or public health emergencies
• Acts of government, war, civil unrest, riots, or terrorist acts
• Strikes, industrial actions, or labour disputes
• Failures of third-party telecommunications networks, internet service providers, or power supply
• Cyber-attacks, data breaches, or other malicious third-party actions beyond our reasonable control

In the event of a force majeure event, we will notify you as soon as reasonably practicable and will make every reasonable effort to resume the affected services as soon as possible.

20. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms and Conditions without our prior written consent. Any purported assignment in violation of this provision shall be null and void.

We may assign, transfer, or delegate our rights and obligations under these Terms at any time, including in connection with a merger, acquisition, sale of assets, or by operation of law, provided that such assignment does not materially affect your rights under these Terms or applicable Irish law.

21. No Partnership or Agency

Nothing in these Terms and Conditions shall create or be deemed to create a partnership, joint venture, agency, or employment relationship between you and Interfloras. Neither party shall have authority to act on behalf of or bind the other in any way.

22. Notices

All notices, requests, demands, and other communications required or permitted under these Terms and Conditions shall be in writing and shall be deemed duly given when sent by email with read receipt or delivery confirmation, or when sent by registered post to the addresses specified herein.

Notices to us should be sent to:

23. Accessibility

We are committed to making our website accessible to all users, including those with disabilities, in accordance with applicable Irish and EU accessibility standards. If you experience any difficulty accessing our website or services, please contact us at [email protected] and we will endeavour to assist you.

24. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or our services, please do not hesitate to contact us using the details below. We are committed to responding to all enquiries promptly and professionally.